Refund policy

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it

  • Unworn / unused

  • Tags attached

  • In its original packaging

  • You must have a receipt or proof of purchase

To start a return, contact us at Balanceblvdd@gmail.com

Returns should be sent to the following address:

BalanceBlvd
14333 Babcock Rd, Apt 14109
San Antonio, TX 78249

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at Balanceblvdd@gmail.com

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We’ll review the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom products (e.g. special orders or personalized items)

  • Personal care goods (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item is eligible for return, please reach out to us.

We cannot accept returns on:

  • Sale items

  • Gift cards

Exchanges

The fastest way to get the item you want is to:

  1. Request a return for the item you have.

  2. Once the return is approved and processed, place a separate order for the new item (for example, a different size or color).

European Union – 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be:

  • In the same condition that you received it

  • Unworn / unused

  • With tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved or denied.

If approved:

  • You’ll be automatically refunded to your original payment method within 10 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at treysonj2003@gmail.com